Decoding Lamp Details
Are these lamps really cordless?
Absolutely cordless! No hidden wires or secret metaphors here. Just grab a lamp and place it wherever you want without worrying about tripping over tangled cables.
How often do I need to charge the lamp, and is it convenient to do so?
It takes 6 hours to fully charge and they lasts 8-12 hours at full brightness and can be illuminated for 24 hours if used with our outstanding dimming function, which is available in all lamp ranges.
Why should I invest in a high-end table lamp when I can get one at a much lower price?
The premium cost covers top-notch materials, durability that goes the distance, and a touch of Italian finesse. Consider it an investment in your space's VIP lighting experience.
What makes these lamps different from the ones I can find in regular stores?
Think of these lamps as the rockstars of lighting - aluminum die-cast, Philips LED bling, and batteries so reliable they might have a secret life as superheroes.
How do these lamps handle malfunction, and is there a backup system in place?
Lost your charger? Need a new battery? We've got you covered. Just hit us up, at our accessory shop and your lamp will be back in action in no time.
How easy it is to set up these lamps?
No PhD required! Our lamps come fully assembled. Unbox, charge, and voila! No need for a toolkit or a complicated manual. It's as easy as a Sunday morning!
Can I make these lamps match my mood?
You're the boss! From cozy warm tones to party-ready hues, dim your space with a long press touch of a button. Your mood, your rules!
I want to be Wit Lamp partner? Can you guide me with its process?
"We would be delighted to collaborate with you! Share your business particulars with our dedicated customer care team, and they will promptly connect with you."
Shipping
How long will it take to get my orders?
Orders processed here will only take 24 hrs. to ship. Depending on your location, it can take 5-7 working days. Delivery details will be provided in your confirmation email.
Is free shipping available for all orders?
Yes, we offer free shipping for all orders.
Can I change my shipping address after placing an order?
Unfortunately, we are unable to change the shipping address once an order has been processed. Please double-check your shipping information before completing your purchase.
Returns and Exchanges
What is your return policy if I'm not satisfied with the product?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the product within [provide return period] days for a full refund or exchange.
What should I do if I receive a damaged or defective product?
We apologize for any inconvenience. If your product arrives damaged or defective, please contact our customer support, and we will assist you with a return or replacement.
Warranty and Support FAQs
Can you explain the warranty coverage and what it includes?
Yes, we offer a 1 year warranty on all our wireless lamps. This warranty covers any manufacturing defects and ensures your peace of mind.
What should I do if I encounter any technical issues with my lamp during the warranty period?
If you experience any technical issues, please contact our customer support team. They will guide you through the warranty claim process and provide the necessary assistance.
What should I do if I encounter technical issues with my wireless table lamp?
If you experience any technical issues, please refer to the user manual for troubleshooting. If the problem persists, don't hesitate to contact our technical support team for assistance.
Policies and Customer Rights FAQs
What is your return policy if I'm not satisfied with my purchase?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the product within [provide return period] days for a full refund or exchange.
How do you handle customer data and privacy?
We take your privacy seriously. Our privacy policy outlines how we collect, use, and protect your personal information. You can find detailed information on our website or by contacting our support team.
Can I purchase replacement batteries for your wireless lamps?
Yes, we offer replacement batteries for our lamps. If you need a new battery, simply contact our technical support team, and they will assist you in obtaining the right replacement.
Do you offer guidance on maintenance and cleaning of the lamp and its components?
Absolutely. We provide maintenance and cleaning guidelines in the user manual to help you keep your lamp and its components in optimal condition. If you have specific questions, feel free to reach out to our technical support team for further advice.