Shipping Policy

Shipping & Delivery

While most products are usually in stock for immediate shipment, please inquire about availability and current product status for a smooth shipping process.
All orders undergo meticulous scrutiny, including video recording and thorough inspection before dispatch. Promptly inspect your purchase upon delivery; report breakage or missing components via email with images within two working days.
We'll inspect and resolve reported issues within 7 working days, delivering the product or initiating a refund.
Allow a minimum of one working day for order dispatch. Transit time depends on the chosen shipping method and the logistics company, with an estimated delivery window of 5-10 business days.
Collaborations with renowned courier services ensure punctual and reliable delivery, but WIT ILLUMINATION LLP is not liable for loss or damage if products are left unattended at the delivery address.
Notify us within one working day of 'delivered' status if you haven't received your order, enabling effective assistance.
For expedited delivery, additional charges apply, and you can contact our helpdesk at admin@witillumination.com or Call/WhatsApp - +91-7043738438.
Non-compliance with delivery deadlines due to force majeure will result in deadline extensions.
If no designated person is present to receive the goods on the agreed date, the customer is in default of acceptance, risking additional costs for a new delivery.
The place of performance for repairs is our company headquarters/authorized service center.
Review our packaging materials and methods at witlamps.com